Pullstream Terms of Service
Last Updated: November 2025
Welcome to Pullstream. These Terms of Service (“Terms”) govern your use of our website, software, and related services (collectively, the “Services”).
By accessing or using Pullstream, you agree to these Terms. If you do not agree, please do not use our Services.
1. Who We Are
Pullstream (“we,” “our,” or “us”) provides workflow automation and AI-driven solutions to help businesses operate more efficiently.
Legal Entity: Pullstream Ltd (and regional subsidiaries)
Email: devin@pullstream.com
2. Using Our Services
You may use Pullstream’s Services only if you:
Are at least 18 years old (or the age of majority in your country), and
Have authority to enter into these Terms on behalf of yourself or your organization.
You agree to use our Services only for lawful business purposes and in compliance with all applicable laws in your region, including:
UK: Data Protection Act 2018 & UK GDPR
UAE: Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law)
Saudi Arabia: Personal Data Protection Law (PDPL 2023)
We may suspend or terminate your access if we reasonably believe you are misusing our Services or violating these Terms.
3. Accounts and Security
To use certain features, you may need to create a Pullstream account.
You are responsible for:
Keeping your login credentials confidential
Maintaining accurate account information
Notifying us immediately if you suspect unauthorized access
We are not liable for losses caused by unauthorized use of your account if this results from your failure to maintain security.
4. Subscription, Fees, and Payments
Some Services may require payment or subscription.
All fees will be clearly displayed before purchase or renewal.
Unless otherwise stated, fees are exclusive of taxes or duties.
You agree to provide accurate billing information and authorize us (or our payment provider) to charge applicable fees.
Subscription renewals will follow the plan terms provided at signup.
We may update pricing with prior notice.
5. Intellectual Property
All content, technology, and materials made available through Pullstream — including software, text, designs, logos, and AI workflows — are owned by or licensed to Pullstream.
You may not:
Copy, modify, distribute, or create derivative works based on our Services
Reverse engineer or attempt to extract source code
Remove or alter trademarks, copyright notices, or proprietary markings
You retain ownership of any data, content, or materials you upload or automate through Pullstream. We claim no ownership of your business data.
6. Confidentiality and Data Protection
Both parties agree to maintain confidentiality of all proprietary or sensitive information shared during the use of Services.
We handle personal data in accordance with our Privacy Policy.
By using our Services, you acknowledge and consent to our data practices.
If you process personal data through Pullstream on behalf of others, you are responsible for ensuring lawful processing and obtaining all necessary consents.
7. Service Availability and Support
We aim to keep Pullstream available at all times but cannot guarantee uninterrupted operation. Maintenance, updates, or unforeseen issues may temporarily affect availability.
Pullstream provides customer support via email and scheduled consultations. Support requests can be sent to devin@pullstream.com.
8. Acceptable Use
You agree not to use Pullstream for:
Activities that violate law, regulation, or third-party rights
Sending spam or unauthorized marketing messages
Uploading or transmitting harmful code, viruses, or malicious data
Attempting to bypass security measures or disrupt system integrity
We may investigate and act against misuse, including account suspension or legal action.
9. Third-Party Integrations
Pullstream may connect with third-party tools or services (e.g., CRMs, ERPs, or APIs).
You are responsible for reviewing and complying with any third-party terms when enabling integrations.
We are not responsible for any third-party services or their data practices.
10. Limitation of Liability
To the fullest extent permitted by law, Pullstream is not liable for:
Indirect, incidental, or consequential damages
Loss of profits, data, goodwill, or business interruption
Our total liability for any claim arising under these Terms will not exceed the total amount you paid for the Services in the 12 months preceding the claim.
Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot be limited under applicable law.
11. Disclaimer of Warranties
Our Services are provided “as is” and “as available.”
We make no warranties or guarantees about reliability, uptime, or suitability for your specific needs.
We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
12. Termination
You may terminate your use of the Services at any time by closing your account or contacting us.
We may suspend or terminate access if you:
Breach these Terms, or
Cause harm or risk to Pullstream or other users.
Upon termination, your right to use the Services ceases immediately. Certain clauses (e.g., intellectual property, limitation of liability) will survive termination.
13. Compliance and Local Law
Pullstream complies with data protection and business regulations in:
United Kingdom: UK GDPR & DPA 2018
United Arab Emirates: Federal Decree-Law No. 45/2021
Saudi Arabia: PDPL 2023 (SDAIA)
Users are responsible for ensuring that use of Pullstream aligns with their own local and sector-specific regulations.
14. Indemnity
You agree to indemnify and hold Pullstream harmless from claims, damages, or expenses arising from your misuse of the Services or breach of these Terms.
15. Changes to These Terms
We may update these Terms occasionally. Updates will be posted at www.pullstream.com/terms-of-service with a new “Last Updated” date.
Continued use of the Services after updates constitutes acceptance of the new Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of:
UK Users: England and Wales
UAE Users: United Arab Emirates
Saudi Arabia Users: Kingdom of Saudi Arabia
Any disputes will be subject to the exclusive jurisdiction of the relevant courts in your region.
17. Contact Us
For legal or contractual questions, please contact:
Pullstream Legal Department
Email: devin@pullstream.com